1.What kind of service does AdventuRush provide?
AdventuRush, an initiative by Mahindra, is an online platform for booking ‘Adventure’ experiences from verified best-in-industry vendors. Once you have made your booking through us, we have a dedicated support team to help you with any queries or concerns pre-departure and at the final experience location.
2. Does AdventuRush also provide the service on-ground?
AdventuRush is only a booking platform. We do not provide service on the ground. We have handpicked best in industry vendor partners to provide you on-ground service and experience.
3.Why should I book with AdventuRush?
When it comes to your adventure experience, AdventuRush has placed 3 things as its priority - Your safety, authenticity and ‘customer first’ policies. So, you can be totally rest assured when booking with us.
4. Are Mahindra vehicles provided in the expeditions?
AdventuRush is an adventure booking platform initiative by Mahindra. We do not provide any service on ground. We have onboarded best vendor partners as per their service safety and quality. But given the popularity of our SUVs, you may come across many of our vendors using Mahindra vehicles.
1. Are the activities/equipment owned by AdventuRush?
AdventuRush is only a booking platform and does not own any equipment or any part of the activities delivered on ground. However, we evaluate vendors, activities and equipment across 75+ safety and quality standards.
2. Is there any travel insurance available?
At present, travel insurance is not directly provided by us. Some activities may have insurance covered directly from the vendor partners which will be explicitly mentioned in the inclusions section of the product page on the website.
3. How Does AdventuRush ensure the safety of customers?
We have handpicked best-in-industry vendor partners after physical verification to ensure complete safety of customers. Vendor partners have been selected after extensive evaluation of their activities, equipment, manpower quality across 75+ safety and quality standards. These include but are not limited to certifications, licenses, manpower certifications, emergency kits, equipment -standards, age and maintenance. To know more about our vendor selection parameters, please visit our ‘About Us’ Section.
4. Will AdventuRush provide trained manpower for assistance on ground?
For all expeditions such as trekking, safaris, bike and car trips - You will be accompanied by a Trek leader or expedition marshal or expert guide. For all activities like paragliding, bungee jumping etc. - Trained and expert instructors will be present at the location for guidance and activity briefing. All on-ground manpower is directly managed by our vendor partners, who are equipped with the best expertise and training, in their respective areas.
5. Are there any Weight, Age, Health restrictions for performing any activity?
Yes, there will be restrictions on weight, age and health for activities. These will differ experience-wise and will be mentioned in the ‘Advisory’ attachment on the website product pages. The restrictions are placed, using existing Indian and Global standards of equipment and activity intensity, to ensure customer safety first.
1. Are the transport arrangements to the location managed by AdventuRush?
AdventuRush is only a booking platform and does not manage the transportation to the location of the activity. However, our vendor partners provide pick up and drop from the nearest point for some experiences. Please refer to the ‘Inclusions’ section on the product page. Alternatively, you can check with our vendor partners for pickup and drop facilities post booking. Flight and train tickets are not included in any product.
2. Does AdventuRush also book hotels at the activity locations?
We have picked vendors that provide end-to-end service, including stay arrangements for experiences which are spread across multiple days. These services will be part of the packages offered to the customer. Please refer to the ‘Inclusions’ section on the product page. For activities that can be experienced within a single day, our vendor partners do not provide stay arrangements. Customers are requested to plan and make their own stay and travel arrangements.
3. Do I need to carry anything for my chosen activity?
All equipment and activity safety gears will be provided by our vendor partners on ground. You need to carry basic items such as required clothing, water bottles and other accessories mentioned under the ‘Things to carry’ section available in the attachments of each product page on the website.
4. Is it possible to customize experiences?
Most experiences will have few options and add-ons that you can choose from. Possible customizations for large group bookings, can be checked by connecting with our customer care team directly. You can also explore our ‘Customize your adventure’ option that offers you the ability to customize your entire trip by adding the activities, location, and dates of your choice. This can be done for groups of any size, including solo travellers.
5. Where do I call to speak to an AdventuRush representative?
You can reach out to us on the number mentioned in the ‘Contact us’ section on the website. Our customer care team is functional between 10 am to 8 pm IST.
1. Do I get immediate confirmation once booked?
The Adventure Tourism industry does not work with real-time inventory from vendor partners. Once we receive your payment as per our payment terms, you will receive a booking confirmation within 24 hours. In case of non-availability for the date, our team will get in touch with you to work out the best possible alternative. If you don’t receive confirmation or wish to cancel before receiving a confirmation, you will receive a 100% refund.
2. What are the cancellation policies at AdventuRush?
You can receive a 100% refund on most of our experiences, if cancelled before 2 days (12 am) to 15 days (12 am) from the scheduled start date of the experience. You can check our cancellation policy applicable to each experience under the ‘Policies’ section of the product page on the website.
3.What if the vendor refuses to deliver the experience that I paid for?
In case of bad weather or circumstances beyond the vendor partner’s control, the vendor will have to reschedule the booked experience. Customers will receive prior communication about such changes. In case of vendor cancellation without any reschedule, the customer will receive a full refund.
4. I was not happy with the experience. Can I receive a refund?
If the experience has been availed by the customer, a refund cannot be issued. If the customer is unhappy due to poor experience quality, our customer care team will investigate the issue and provide a resolution. Please contact our customer care team for such concerns.
1. How will I know my booking is confirmed?
You will receive confirmation via SMS and email. The booking will also reflect on the ‘My account’ section after you login on our website.
2. How do I cancel my booking?
You can cancel the booking from the ‘My Orders’ section on our website or call our customer care number for cancellation requests.
3. What do I do if my booking isn’t reflected in my AdventuRush account?
Please contact our customer care team listed under ‘Contact Us’ section for assistance.
4. Where can I see my booking History?
All bookings will reflect on the ‘My Orders’ section of your account on our website.
5. Can I modify my booking?
Please contact our customer care team for modifications to your booking. You can request a date modification within the time frame eligible for 100% refund. Cancellation policies can be found under the ‘Policy’ section of the product page on the website. Modification requests can be accommodated depending on the availability of slots.
6. I have changed my mobile number and can no longer login. How can I access my account?
You can access your account using either your registered phone no or your registered email id. In case of any further assistance, please contact our customer care team.
1. How much time does the process of refund take?
Refunds are processed to the customer's source bank account within 7-10 business days.
2. Can I make payment when I reach the location?
100% payment must be made on our website before taking up the experience.
3. What are the different modes of payment?
All options of payment are available on our website - You can make payments through Credit/Debit Cards, Net Banking, UPI, Prepaid Instruments, Bank EMI etc.
4. Can I pay the booking amount in EMIs?
Yes, the booking amount can be paid as EMI at the payment gateway, by converting payment into EMI, if the customer's bank allows it.
5. What should I do if payment fails but the amount is debited from my account?
If payment fails but the amount is deducted, money will be reverted into your source bank account within 1-2 business days. If the amount is still not credited, please contact our customer care team.
6. My card is not working through the payment gateway link, can I make a payment through an alternative channel?
Payment can be made via alternate channels like UPI, Net banking etc. All payments must be made online directly on our website. Please contact our customer care team for any assistance related to your payment.